About FlyClaim
We exist because airlines count on you giving up
Fewer than one in five eligible passengers ever claims what they're owed. We built FlyClaim to close that gap for travellers in Eastern Europe, where the odds are worst.
- Founded in 2026
- Registered in Chișinău
- 38,000+ passengers represented
- EU 261/2004 specialists
- 98% of accepted cases won
- No win, no fee
- Four working languages
- GDPR-compliant handling
Our story
It started with a rejected claim
In 2026 one of our founders was stranded overnight in Bucharest when his flight to London was cancelled three hours before departure. The airline handed out a hotel voucher and, when he asked about compensation, a form letter citing extraordinary circumstances. The aircraft had in fact been rotated to another route.
It took four months, two escalations and a court filing to recover $430. The legal argument was straightforward. What made it hard was knowing which arguments to make, which records to request, and refusing to stop at the first no.
That's the whole product. We do the part that made a legitimate claim feel impossible, at scale, for passengers who don't have four months to spare.
A rejection letter is the airline’s opening position, not the answer. Our whole job is knowing what comes next.
- Recovered for passengers
- €14.2M
- Passengers represented
- 38,000+
- Cases won
- 98%
- Average payout
- €412
Recovered for passengers
Paid out to our clients to date
Passengers represented
Across 27 European countries
Cases won
Of the claims we accept
Average payout
Per eligible passenger
Legal grounding
We argue under the rules that actually pay out
Most rejected claims fail on procedure rather than on merit. We file under the instrument that gives your flight the strongest case, then escalate to the national enforcement body or to court when the airline stops replying.
Regulations we work under
- EU Regulation 261/2004
- UK Regulation 261
- Montreal Convention 1999
- Regulation (EC) 2027/97
How we work
Four rules we don't bend
They shape how we price, how we communicate and which claims we take on.
Paid only when you are
Our fee comes out of recovered money and nothing else. If your claim fails, we've simply worked for free.
We say no when it's a no
If a claim genuinely isn't winnable, we tell you rather than keeping you hopeful. A clear answer is worth more than a false one.
No legal fog
Every update is written in plain language, in your language. You should never need to reread an email from us.
A rejection isn't an ending
Airlines reject as a matter of routine. We treat the first no as the start of the case, not the end of it.
The team
A small team with unreasonable persistence
Claims handlers, aviation lawyers and engineers working the cases most services write off.
We are a small team of claims handlers, aviation lawyers and engineers based in Bucharest and Chișinău. Everyone here has read EU 261 end to end, and everyone answers passenger email.
That matters, because the difference between a claim that gets paid and one that gets abandoned is usually whoever refused to accept the first rejection. We built the company so that person is always on staff.
Where we work
Built for Eastern European travellers
We handle claims across the whole EU, but our team, our languages and our legal partners are concentrated where our passengers are: Romania, Moldova, Ukraine and the wider region.
Four working languages
English, Romanian, Russian and Ukrainian — from the claim form through to the final legal letter.
Local legal partners
We work with law firms licensed in the jurisdictions where airlines are actually sued, not just where they answer the phone.
5,000+ airlines
Every carrier operating in European airspace, from regional operators to the largest global groups.
Human support
A real person answers your email, usually within six hours, for the entire life of your claim.
As featured in
Passenger stories
38,000 passengers have already been paid
Real claims, real payouts. These are people who were told by their airline that they weren't entitled to anything.
The airline told me a technical fault counted as an extraordinary circumstance and closed my case. FlyClaim reopened it and had the money in my account eleven weeks later.
Andrei M.
Bucharest · OTP → LHR
I filed for myself, my husband and my daughter in one form. Three separate payments arrived, and I never had to send a single email to the airline.
Elena T.
Vienna · VIE → FCO
We landed in New York nine hours late. I assumed the free hotel and meal vouchers were the compensation. They weren't — I was owed $650 on top.
Dmytro K.
Warsaw · WAW → JFK
My flight was cancelled the night before departure. FlyClaim explained I was entitled to compensation as well as the refund I'd already received.
Ioana P.
Cluj-Napoca · CLJ → BCN
Two years had passed and I thought it was too late. It wasn't. The whole process took me about three minutes of actual work.
Sergiu B.
Iași · IAS → MUC
Denied boarding because the flight was overbooked. The airline offered a €150 voucher. FlyClaim got me $650 in cash instead.
Natalia V.
Frankfurt · FRA → DXB
FAQ
Questions passengers ask us most
Everything about eligibility, timelines and payouts. If your question isn't here, our team replies within six hours.
Still have a question?
Our team replies within six hours, in your language.
Your flight was disrupted. Your money is still waiting.
Check your flight in under two minutes. If it qualifies, we take it from there and you only pay when the airline pays you.